Questions? Answered.
Everything about opening an account, using your cards, sending money and keeping it safe. Can’t find your answer? Our team replies within a day.
The basics
About five minutes. Download the app, verify your ID with a photo and a selfie, and your virtual card is ready to use straight away.
Cards and spending
Order it from the Cards tab in the app. It arrives in three to five working days, and your virtual card works in the meantime.
Sending money
Transfers to other Artea users are instant. Local bank transfers usually arrive within minutes, and international ones within one working day.
Safety and privacy
Biometric login, device binding and a separate passcode for payments, plus real-time alerts for every transaction.
Plans and billing
Yes. Basic has no monthly fee and no minimum balance, for as long as you keep it.
Still have
questions?
Our support team answers every message within a day, in the app or by email.